CMS: New Wait Time Requirements Beginning January 1, 2025
A new ruling by CMS regarding the Qualified Health Plan (QHP) requires issuers to ensure that patients can schedule appointments within the time frames listed below at least 90% of the time: Behavioral Health: 10 business daysPrimary Care: 15 business daysSpecialty Care (Non-Urgent): 30 business days “Secret shopper” calls will be made by third party entities to conduct assessments in order evaluate compliance with these wait time standards in the areas of primary care and…
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