The Medicaid Management Information System (MMIS), operated by Gainwell, will undergo scheduled maintenance, resulting in a complete system outage. During this time, all access to Medicaid systems will be unavailable.
- START for Non-Pharmacy: Friday, September 19, 2025, at 6:00 p.m. (Central Time)
- START for Pharmacy Point of Sale: Friday, September 19, 2025, at 9:00 p.m. (Central Time)
- END: Monday, September 22, 2025, at 6:00 a.m. (Central Time) or sooner
A provider ALERT will be published when the system is available.
The maintenance will impact: - All access to provider, recipient, or enrollment portals
- Claims submission and processing will be unavailable
- Eligibility verification and related transactions will be unavailable
Normal operations will resume once maintenance is complete. All systems will be down during this window.
During the maintenance window, the Provider Assistance Center (PAC) at (800) 688-7989 and Electronic Medicaid Claims (EMC) Helpdesk at (800) 456-1242 will be available Saturday, 9 a.m. to 5 p.m. (Central Time) and Sunday, 10 a.m. to 5 p.m. (Central Time).