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Study Finds Medicare Patients Use Telehealth Broadly—Not Just for Behavioral Health

New research from the University of Utah, conducted with support from the University of Michigan and the Veterans Affairs Center for Clinical Management Research (CCMR), shows that telehealth is widely used by Medicare beneficiaries for both behavioral and non-behavioral health concerns. Between 2021 and 2023, a sample of 15,000 Medicare patients accounted for roughly 31 million annual telehealth visits for behavioral health and 29 million for other conditions, including chronic care. The findings challenge the perception that telehealth is primarily a mental health solution and support ongoing advocacy from groups like the American Telemedicine Association and the Alliance for Connected Care to expand Medicare coverage and reimbursement for virtual care services.

Resources: Study: Telehealth Isn’t Just a Niche Solution