This is a PC specific update. Each PC where someone runs eligibility will need to do this:
Close all MediSYS windows and logins on your PC.
Exit out to your desktop where your MediSYS login icon is located
Login again, as you normally would, by double-clicking the icon and entering user name and password
Go to Patient Activity and select a patient with BCBS
Run web eligibility as you normally would
Be patient. It may take a little longer to establish the connection to BCBS