Humana Military has earned its eighth consecutive Center of Excellence certification from BenchmarkPortal for its customer service operations supporting TRICARE East Region beneficiaries. The recognition is based on contact center performance, including customer satisfaction, efficiency, and effectiveness, with certified centers ranking among the top 10% of those evaluated. Humana Military was also ranked among the top three large contact centers in BenchmarkPortal’s 2026 Top Contact Centers Contest. The recognition highlights the company’s continued focus on providing timely and effective support to TRICARE beneficiaries.
Resource: Humana Military contact center earns Center of Excellence certification